In order to safeguard the interests of customers, and better service for our customers, our company to provide customers make the following service commitment:
The company insists on quality "three packs of" principle of service, the implementation of "one year warranty on the sale of products, life-long maintenance". Where the quality of the product itself causing trouble, can be obtained from the date of purchase within one year free warranty service; beyond the improper use of a year or a year from caused by fault, the discretion to charge a fee. Repair personnel in the door repair service process, to be civilized and polite, patient explanation, not Mousi or deliberately make things difficult for the customer. The company's customer service service personnel after receiving the user repair, small problems within 48 hours oftreatment, the big problem is processed within 120 hours, and to ensure that within the appointed time door-to-door repair; such special circumstances, will advance notice to users, and explain the reasons for change. To complete the repair after the repair work, fill in the record by the repair personnel, and asks the user to "customer feedback book" signed, repair records and feedback the book one of the stock exchange for users to save, the others returned to the company for future reference. Welcome the user to supervise our service work, and put forward valuable opinion and suggestion. If you are not satisfied with our service staff, can direct complaints to thecompany maintenance services, complaints will reply within 24 hours.
Repair hotline: 0512-51067856 13913194466
